Frequently Asked Questions
Everything you need to know about shopping with Zwift.
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Delivery typically takes 3-5 business days within the continental US, and shipping costs are calculated at checkout based on your location.
How can I return a product?
We accept returns within 30 days of purchase. Items must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by destination and may be subject to local customs duties and taxes.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.